Summary
Date Posted: Saturday, November 27, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
About the Institute
The National Institute of Public Administration [NIPA], exists under the Act of Parliament No. 15 of 1998. The Institute now seeks the services of highly motivated individuals to join its team of skilled professionals.

Position : Customer Relations Officer
To provide support to customers in the use of Institute services and to respond to any difficulties encountered by them in order to ensure client satisfaction and sustainability of operations.
Reports to: Marketing and Communications Manager

Knowledge and Skill Requirements:
• Grade 12/University entrant
• Bachelor of Marketing; Public Relations, Business Administration or related field
• Minimum 3 (three) years post qualifying work experience
• Excellent Communication Skills
• Organizational skills
• Strong commitment to excellence
• Sales and marketing experience
• Training experience
• Excellent presentation and communication skills
• Good computer skills
• Knowledge about the Institute’s service
• Accountability
• Initiative
• Member of a relevant professional body
• NIPA Main Campus, Lusaka

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Applicants should submit their applications, attaching their Curriculum Vitae, Academic and professional qualifications to the address below. Closing date for submitting applications is Friday, 17th December 2021 .
Applications should be addressed to:
The Registrar
National Institute of Public Administration
P.O. Box 31990
Dushanbe Road
Lusaka
Email: registrar@nipa.ac.zm

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